Orders and Payment Policy

The prices of the products offered on the BORN BRANDS BCN, S.L. Platform, will appear in euros (€), with all taxes included, except shipping, handling, packaging, shipping insurance or any other service purchased, which will be calculated later and will be communicated to the User before formalizing the purchase.

The prices applicable to each product or service will be those published on the Platform and will be applied automatically in the last phase of the purchase process.

The User assumes that the price of some of the products or services offered may vary in real time. In any case, this will always be communicated prior to the formalization of the sale.

The User agrees to pay at the time of ordering, through our payment methods. These are: PayPal, Stripe or by credit and/or debit card (VISA, MasterCard, American Express and other international credit cards). In any case, payment through these methods will be made through a secure payment platform.

The User will receive through the email address provided for this purpose, a receipt which will include all the data related to the purchase of the products. The voucher will be issued when the order is paid and confirmed and will be issued once the purchased product has been shipped.

If we have charged you with a different price for an item than the one that appears on the Platform, please send us an email to the address, orders@bornrose.com, along with the delivery note and/or purchase receipt. From BORN ROSÉ Barcelona we'll try to solve the incident in timely manner. Not exceeding 48 hours.

If we have charged you for an item more than once when you have only purchased one unit, please send us an email to the address, orders@bornrose.com, along with the delivery note and/or purchase receipt. From BORN ROSÉ Barcelona we'll try to solve the incident in timely manner. Not exceeding 48 hours.

On occasion, we may offer discount codes on the Products offered on the Platform. All the characteristics of the discount, including the discount percentage, the code's expiration date, as well as any particularity related to this and/or its restrictions, if applicable, will be directly indicated with the discount code provided. 

These discounts may only be applied in accordance with the instructions specified by the Platform with respect to each code, and in any case, Users may only use a single code per order. The use of discount codes will not be compatible with certain promotional actions and collections.

All products are carefully prepared at BORN BRANDS BCN, S.L., so all orders must arrive in perfect condition. If this is not the case, Users can contact us by email at orders@bornrose.com or by calling our Customer Service +34 621 267 400.

If you have difficulties completing your order or browsing the BORN BRANDS BCN, S.L. website, please restart your browser. If problems persist, you can contact our Customer Service staff. 

If you have any payment problems, please try the following:

• Use an alternative credit card;
• Use and alternative payment method;
• Restart your browser and re-enter;
• Delete the cookies from the device or empty the caché. Try again after;
• If problems persist, do not hesitate to contact us at orders@bornrose.com or +34 621 267 400.

Publication Date: February 7th, 2022